Terms and Conditions

Cactus Graphics provides custom printing, embroidery, and promotional services. By placing an order or using our website or services, you agree to the following terms and conditions.

• Apparel Orders: Minimums vary by category (e.g., 36 units for branded business apparel, 12 for group apparel).
• Signage & Promotional Items: Yard sign orders require a 10-unit minimum. Vinyl decals and banners may carry separate minimums.
• Below Minimum Orders: May be accepted with a 1.5x surcharge per unit.

• Full payment is required at the time of order approval unless otherwise arranged.
• We accept major credit/debit cards, checks, and cash.
• Orders through online stores (e.g., team/group shops) must be prepaid and are non-refundable.

• Standard turnaround is approximately 10–21 business days from final design approval and full payment.
• Rush orders may be accommodated at an additional fee and subject to availability.

• Clients are responsible for providing high-resolution artwork or logos.
• If artwork creation or formatting is required, a one-time artwork fee of $30+ may apply.
• All artwork remains the property of Cactus Graphics unless otherwise agreed in writing.

• A digital proof is provided before production.
• Approval is required in writing. Delays in approval will delay production timelines.
• Once approved, Cactus Graphics is not responsible for any errors in spelling, sizing, or layout.

• Due to the custom nature of our products, all sales are final.
• Defective or misprinted items must be reported within 5 business days of pickup or delivery.
• Approved returns or reprints will be issued at our discretion.

• Items not purchased through Cactus Graphics are handled at the customer’s risk.
• Embroidery/logo application on outside items is subject to:
  
  • $5 handling fee (under 20 items)
  • $8 fee (under 6 items)
  • $0 for 20+ units
• Cactus Graphics is not responsible for damage to customer-supplied items.

• Online stores are open for a limited time. Orders are processed after the store closes.
• Pickup is typically arranged through the group or team organizer.
• No shipping is provided unless explicitly arranged.

Cactus Graphics shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products or services.

These Terms & Conditions are governed by the laws of the State of New Hampshire, without regard to conflict of law provisions.

We reserve the right to modify these terms at any time. Updates will be posted on our website and are effective immediately upon posting.